Exchange Policy
These policies apply when you place an order with Monzters Link Sdn Bhd via the Website, www.emasetanjak.com . By placing your order through the Website, you agree to be bound by these policies.
Capitalized terms used in this Exchange Policy, unless otherwise defined herein, shall have the meanings assigned to them in the Terms of Service on the Website at www.emasetanjak.com .
For the avoidance of doubt, this Exchange Policy shall constitute part of Monzters Link Sdn Bhd Terms and Conditions, and shall be read together with other Monzters Link Sdn Bhd Terms and Conditions. In the event of inconsistency between the Terms of Service and this Payment and Shipping Policy, save as otherwise set out expressly, this Exchange Policy shall prevail in respect of the matters concerning the exchange of the products ordered through the Website.
General
Except as set out in this policy, all sales are final. We do not accept any exchange and/or request unless the item you purchased is having manufacturing defect.
Permitted Exchange
You may exchange the item to us, at your own expenses, within 7 days of the delivery date of your order (“the Exchange Period”), if the item is faulty due to the manufacturing defect, in accordance with the procedures set out in this section (“the Exchange Procedures and Requirements”).
You shall comply with the Exchange Procedures and Requirements below, in order for you to be eligible for exchange:
- you shall ensure that the item is packaged properly, and you shall return the item, together with the receipt, to the location as designated by us within the Exchange Period;
- the item shall be unused, product packaging shall not be tempered with, and the item shall be in the original product packaging.
In the event that an item is returned to us in an unsuitable condition, or where you fail to comply with this Exchange Policy, we reserve the right not to accept exchanges and send the item back to you. Appropriate measures, including legal action, may be taken in the event we discover a misuse of this Exchange Policy.
Exchange Method (if applicable)
Upon our receipt of the returned item, we would carry out the verification and inspection in determining whether to approve your request. We will notify you of the approval or rejection of your exchange request. If it is approved, the replacement item will be send to you, if the item is still available.
If we approve your request in making exchange to you, the exchange will take a certain number of days, depending on the exchange method.
If we approve your request in sending the replacement item to you, depending on where you live, the time it may take for your exchanged item to reach you, may vary.
Late or missing exchange item (if applicable)
If you haven’t received the item yet, first check with logistic partners.
If you’ve done this and you still have not received your item yet, please contact us at www.emasetanjak.com .
Sale items (if applicable)
Only regular priced items may be exchanged, unfortunately sale items cannot be refunded.
Shipping Costs for Return Product
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We will only be responsible for the shipping costs for exchange item, any other costs arising from the same shall be bear by you.
The product shall remain in the customer's responsibility until we receive it.